Untangling complex products from interfaces to systems.

I’m a UX / Product Designer with experience in insurtech web apps and complex B2C digital products, taking ownership from problem discovery to solution.

Interested in

healthcare

finance

technology

education

SaaS

scroll to see my work

National STEM Honor Society · Not shipped yet

Restructuring a complex account for clearer navigation and task completion

I’ve rebuilt the educator account setup to reduce users' confusion and speed up task completion. I worked on building a customer-friendly product within the constraints of significant manual processes behind the scenes.

NDA · Shipped

Reducing support dependency in an insurance product

The original insurance account experience made it difficult for customers to understand their quotes and policies independently. Working with executives, analysts, and frontend engineers, I translated complex business requirements into a clear structure.

Under NDA

The visuals shown are generalized representations created to communicate the design process without revealing confidential information.

NDA · Concept

Making offer details easier to review and manage

I identified customer frustration and proposed a new clickable entry point into the offer details, while at the same time simplifying the dashboard. My role was to connect behavioral evidence to an interaction problem and reshape the information architecture.

Reducing support dependency in an insurance product

I helped redesign an insurance account experience for both new and existing customers. The previous experience made it difficult for customers to understand their quotes and policies independently. Working with an executive sponsor, business analysts, and frontend engineers, I helped translate complex business requirements into a clear structure.

Shipped

Under NDA

The visuals shown are generalized representations created to communicate the design process without revealing confidential information.

Making offer details easier to review and manage

I identified customer frustration and proposed a new clickable entry point into the offer details, while at the same time simplifying the dashboard.

Concept

Under NDA

The visuals shown are generalized representations created to communicate the design process without revealing confidential information.

if you like what you see, reach out at

stoklosa.jo@gmail.com

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