Untangling complex products from interfaces to systems.
Untangling complex products from interfaces to systems.
I’m a UX / Product Designer with experience in insurtech web apps and complex B2C digital products, taking ownership from problem discovery to solution.
Interested in
healthcare
healthcare
finance
technology
education
SaaS
What's the goal?
What needs human judgement?
What's the root cause?
Who decides?
What could go wrong?
What happens next?
scroll to see my work
Reducing support dependency in an insurance product
I helped redesign an insurance account experience for both new and existing customers. The previous experience made it difficult for customers to understand their quotes and policies independently. Working with an executive sponsor, business analysts, and frontend engineers, I helped translate complex business requirements into a clear structure.
Shipped
Under NDA
The visuals shown are generalized representations created to communicate the design process without revealing confidential information.
Making offer details easier to review and manage
I identified customer frustration and proposed a new clickable entry point into the offer details, while at the same time simplifying the dashboard. My role was to connect behavioral evidence to an interaction problem and reshape the information architecture.
Concept
Under NDA
The visuals shown are generalized representations created to communicate the design process without revealing confidential information.
Reducing support dependency in an insurance product
I helped redesign an insurance account experience for both new and existing customers. The previous experience made it difficult for customers to understand their quotes and policies independently. Working with an executive sponsor, business analysts, and frontend engineers, I helped translate complex business requirements into a clear structure.
Shipped
Under NDA
The visuals shown are generalized representations created to communicate the design process without revealing confidential information.
Making offer details easier to review and manage
I identified customer frustration and proposed a new clickable entry point into the offer details, while at the same time simplifying the dashboard. My role was to connect behavioral evidence to an interaction problem and reshape the information architecture.
Concept
Under NDA
The visuals shown are generalized representations created to communicate the design process without revealing confidential information.